At Chillwomens.com, we strive to get your order to you as quickly and efficiently as possible. We hope you love everything you order, but if you need to make a return, we’re here to help.

SHIPPING

  • Processing Time: All orders are processed within 1-3 business days after placement. Orders are not processed or shipped on weekends or holidays.
  • Shipping Methods & Delivery Times: We offer a variety of shipping options at checkout. Delivery times are estimates and begin from the date your order is shipped, not the date it is placed. They do not include processing time. Shipping times may be affected by factors beyond our control, such as carrier delays, weather, or holidays.
  • Shipping Destinations: We currently ship to the contiguous United States. Please note that PO Boxes, APO/FPO addresses, and international addresses cannot be accepted at this time.
  • Shipping Confirmation & Tracking: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. Please allow a few hours for the tracking information to update in the carrier’s system.
  • Order Changes: Need to change your order? Please contact us immediately. We process orders quickly, so we may not be able to make changes once an order is placed, but we will always do our best to help.
  • Undeliverable Packages: A package may be returned to us if the address is incorrect or incomplete, or if it is unclaimed after multiple delivery attempts. Please ensure your shipping address is correct at the time of order placement.

RETURNS & EXCHANGES

Your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns and exchanges for most items within 30 days of delivery.

  • Return Policy: Items must be unworn, unwashed, and have all original tags attached. For hygiene reasons, all underwear, bodysuits, swimwear, and accessories are final sale and cannot be returned or exchanged.
  • Return Process: To initiate a return or exchange, please visit our Returns Portal. You will need your order number and email address. Follow the instructions to generate a prepaid return shipping label.
  • Return Shipping: A flat-rate return shipping fee will be deducted from your refund for returns. For exchanges, we will cover the cost of standard return shipping.
  • Refunds: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow time for your bank or credit card company to process the refund. Sale items are final and are not eligible for return or refund.
  • Damaged or Defective Items: Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately. We will work with you to resolve the issue promptly, which may include a replacement or refund.

MORE QUESTIONS?

For more detailed information, please visit our comprehensive Frequently Asked Questions page. If you can’t find the answer you’re looking for, our customer support team is ready to assist you.